Privacy Policy

Last Updated: February 12, 2026

At LigoSync ("we," "us," or "our"), we are committed to protecting your privacy and the security of the data you entrust to us. This Privacy Policy explains how we collect, use, and safeguard information when you use our multi-channel CRM platform.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, password, and company details when you register.
  • Profile Information: Profile pictures, job titles, and status updates.
  • Payment Information: Billing address and payment method details (processed securely via our payment providers).

1.2 Information from Third-Party Integrations

If you connect third-party communication channels (WhatsApp, Instagram, Telegram), we collect:

  • Message Content: Text, images, and media sent or received through these channels.
  • Contact Details: Names and phone numbers/IDs of your customers.

1.3 Usage and Technical Data

  • Log files, IP addresses, browser types, and device information.
  • Usage statistics related to AI feature consumption (credits).

2. How We Use Your Information

  • Service Provision: To operate the CRM and facilitate communication between you and your customers.
  • AI Enhancements: To provide AI-generated replies, sentiment analysis, and summaries. We do not use your private customer data to train global, multi-tenant AI models.
  • Security: To monitor for fraudulent activity and protect your account (e.g., via MFA).
  • Billing: To process subscription fees and manage credit balances.

3. Data Storage and Security

  • Infrastructure: We use industry-standard cloud providers (like Supabase) to store your data.
  • Encryption: Data is encrypted at rest and in transit.
  • Security Features: We offer Two-Factor Authentication (MFA) to help you keep your account secure.

4. Data Sharing and Disclosure

We do not sell your data. We only share information with third parties in these circumstances:

  • Third-Party Integrated Services: When you connect a channel (e.g., Meta for WhatsApp), data is shared with that provider to fulfill the communication.
  • Legal Compliance: If required by law or valid legal process.
  • Service Providers: To cloud hosting and communication infrastructure providers who support the platform.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request that we delete your personal data (subject to legal retentions).
  • Portability: Request a transfer of your data to another service.

6. Cookies and Tracking

We use cookies to maintain your login session and remember your preferences (like language settings). You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page or via email.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: